Visitor Experience Assistant

We are recruiting Visitor Experience Assistants to join our team.

We often say “it’s staff not stuff” because it’s the personal interactions with our staff and volunteers that make the difference between a good visit and a great visit. The Visitor Experience Assistant team are there to provide an exceptional standard of visitor experience to all of our visitors, from welcoming them warmly as they arrive, helping them learn about and engage with the stories of Isambard Kingdom Brunel and the SS Great Britain as they make their way around the site, right through to helping them pick and purchase the perfect memento in the gift shop and wishing them a fond farewell as they leave.

The Visitor Experience Assistant role offers great variety and a balance between working independently and within a team. The responsibilities include:

• Actively promoting everything we have to offer here at SS Great Britain – the two museums, Dry Dock and the mighty ship itself as a well as onsite activities including talks and tours
• Operating our admission ticket and retail till systems – this includes handling financial transactions, selling admission tickets, promoting Gift Aid and proactively recommending products and selling merchandise
• Checking in school parties and group bookings, setting them up with all the information they need to have a great visit
• Engaging with visitors and answering their queries across site
• Occasionally supporting on site interpretation and storytelling through engaging presentations and programmed activities
• Reporting to the Duty Manager on shift, ensuring health and safety is upheld, working through any issues that arise and assisting in emergency procedures
• Merchandising the gift shop and maintaining high shop floor standards – taking pride in your environment
• Assisting with product deliveries – counting, unloading and storing in the correct spaces

How to Apply

Click this link to download an application form: www.ssgreatbritain.org/about-us/jobs/job-application-form