Accessibility statement

for www.onefrontdoor.org.uk

This website is run by Bristol City Council – Employment, skills & Learning team. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, and contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Provider search directory has missing tags for screen readers
  • Some items are only high contrast on mouse over

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email: onefrontdoor@bristol.gov.uk

We’ll consider your request and aim to reply within 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, please the One Front Door team by doing the following:

  • Add the website address for the page you’re having problems accessing.
  • Let us know your issue.
  • Email: onefrontdoor@bristol.gov.uk
  • Or Tel: 0117 922 3440

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

One Front Door is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is semi-compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following reasons.

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Search form – fails due to plugin. This has been escalated and a software fix has been promised at next revision.

Some elements of provider directory have poor tagging. This has been reported to software developer

As mentioned above there are some areas of low contrast due to plugins.

How we tested this website

This website was last tested on 19/05/21. The test was carried out by James Bruton using a range of automated software. Website tested using a combination on WAZE and aCe by Accessibe. The full report can be downloaded here

We tested:

  • Our home page
  • Providers page
  • Employers page
  • Individuals page (jobseekers)
  • Job page
    • Desktop using Google Chrome, FireFox, Edge
    • Mobile: using iOS Safari and Google Chromium

What we’re doing to improve accessibility

We are continuously working to resolve all identified accessibility issues which are within our control.

Issues with low contrast due to plugin software has been raised with vendors.

This statement was prepared on 18/04/21. It was last updated on 29/06/21.