Telephone Carers Support Officer

job
  • Part Time
  • Bristol
  • 17,952 GBP / Year
  • Applications have closed

Website Carers Support Centre

Carers Support Centre is a charity which provides support, information and advice to carers of any age living in Bristol and South Gloucestershire

The Telephone Carers Support Officer is a key post in the team and provides information, advice and support to cares over the telephone at our offices in the Vassall Centre, Fishponds

You will join a busy and supportive team that provides several services to support unpaid carers in Bristol and South Gloucestershire.  Our services include carers assessments, one to one support, counselling, walk and talk, and Carers Emergency cards.

Hours of work: 26.5 hours per week (Tuesday Wednesday and Thursday 9am – 5pm. Friday 9.30 am – 1.30 pm.)

Salary:  £17,952 actual for 26.5 hours.  (FTE E25,406)

Location: Based at the CSC Offices at the Vassall Centre, Fishponds

The role will include:

*Responding to enquiries to the CarersLine service via telephone and email online for information, advice, guidance and support.

*Responding to these enquiries promptly, using online and telephone to resource information if necessary

*Referring and signposting carers and professionals to internal and external services where appropriate

To fulfil this role, you will need:

*Recent experience in a customer service role, providing a service that may include advice and/or support work

*Ability to listen, and communicate well on the telephone and good literacy skills

*A drive to support people and help them find solutions to the challenges in their caring role

*Computer literacy – experience of working with a client database would be helpful

Applications can be made via an application form, which is available from our website https://www.carerssupportcentre.org.uk/vacancies where you will also find a full Job Description & Person Specification, and an introduction to Carers Support Centre.

If you would like to know more about this role, please call Dawn Osborne-Tiller on 0117 9392562

If you do not have access to the internet, please call our office on 0117 9392562 or email: recruitment@carerssupportcentre.org.uk