Surge and Rapid Response Administrative Officer (Apprenticeship)

Are you great with people, enthusiastic and a team player?
If this sounds like you, then you could be just the person we’re looking for to join us in Surge and Rapid
Response Team (SRRT).

SRRT is an innovative and unique team, providing rapid and planned response to support the Civil
Service in times of emergency, crisis or unusually high peaks in work.

Based in HMRC, you and your team could be deployed locally or to other parts of the UK and in some
circumstances deployed internationally to support other government departments abroad.
A key part of the job will be customer service and administration work, but this will vary depending on the
nature of your deployments.

Tasks that you could work on include:
• speaking with and helping the public, mostly over the phone but sometimes face-to-face;
• data processing;
• collaborating with other government departments including Border Force and the Foreign and
Commonwealth Office;
• assisting high-profile “rapid response” deployments, which could include major news events.

As you will be working with different government departments, you may be required to move quickly between working with different systems and processes.

No previous experience is necessary as we’ll provide full training. It’s your enthusiasm, helpful manner
and willingness to learn that we need. You’ll join a friendly and welcoming team, who will help you reach
your potential.