Arrears Case Consultant

The Debt Management function is responsible for the management of customers in financial difficulty. We deal with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire collections cycle.

We listen to and understand our customers, always striving to serve them brilliantly. Working collaboratively we keep an open mind and can-do attitude to find tailored solutions to our customer’s challenging situations, whilst minimising losses to the Bank.

Purpose of the Role

Our consultants build relationships with customers in order to understand their financial position. They assess the circumstances and suggest solutions for the customer that help limit losses to the Bank.