Emergency Communications Operator

Our emergency call handlers are passionate about customer service and strive to consistently provide our customers, the communities of Avon and Somerset, the best possible service in their times of need.

The Emergency Communications Operator is the shared job title for the roles of Call Handler and Dispatcher.  Both roles are based in our award winning emergency control room at Police Headquarters, Portishead.

About the role:

As a Call Handler you will be the first point of contact to the people of Avon and Somerset during times of crisis, taking 999 emergency and non-emergency calls and providing immediate support, reassurance and advice.

A Dispatcher will work closely with our 999 and 101 Call Handlers to assess the calls received and then advise, direct and deploy police resources.  You will make the decision on how to respond and guide police teams attending the incident.  Part of your role will also include taking 999 calls.

Both roles involve communicating via a headset and using multiple systems and 3-4 desktop screens.

Your journey with us will start with a 4 to 6 weeks training course at Police HQ in Portishead, our inspiring team of dedicated trainers will teach you the skills you need to give expert advice to members of the public in the most critical situations.

You will need to be prepared to work a variety of shifts in both roles, of which will include a proportion of weekends, nights and bank holidays (for example: 0700-1700, 1300-2300 & 2300-0700). In addition to your basic salary, you will also receive shift allowances which will enhance your salary to £28,320 – £31,364 per annum.