Managing difficult conversations course
Managing difficult conversations
16 March 2021 (Half day AM)
Online for individuals
Develop your confidence and skills to prepare for and manage difficult conversations in-person and online. Understand challenges traps & pitfalls, reflect on personal responses, patterns and fears and practise ingredients and techniques to help plan and manage and conversations.
This course supports managers working through change and practitioners who need to have those difficult conversations with clients.
Trainer: Susan Lawrence
Cost: £100 +VAT per place