Challenging and Aggressive Behaviour course (£)
Challenging & aggressive behaviour
08 July 2021
Face-to-face in Bristol
A practical stepped approach to containing and responding safely and confidently to incidents in the workplace.
Understand what’s behind the behaviour and develop essential communication techniques and practical strategies to build confidence to defuse and de-escalate challenging and aggressive situations.
Trainer: Susan Lawrence
Cost: £150 +VAT per place